Terms of Use

1. Contract and Payment Terms
The accommodation contract between the guest and the host becomes binding upon confirmation of the booking. Confirmation is usually issued automatically via the respective booking portal or by e-mail from the host. The deposit and balance stated in the booking process are binding. If payment is not received by the due date, the host may cancel the booking without compensation.

2. Additional Costs
Utilities (e.g. electricity, water, heating) are included in the rental price unless otherwise stated. Government taxes such as visitor’s tax are not included in the rental price and will be charged separately. Any additional costs not included in the rental price must be settled upon departure at the latest.

3. Payment Methods
Payments must be made according to the conditions specified during the booking process. The deposit or final payment can be made by bank transfer, credit card, or the available online payment methods. The deposit invoice is usually sent separately by e-mail.

4. Handover and Complaints
The accommodation is handed over clean and in good condition. Any defects or missing inventory must be reported immediately after check-in. If no report is made, the accommodation is deemed to have been received in proper condition. If the guest arrives late or not at all, the full rental price remains due.

5. Care and Use of the Property
The guest agrees to treat the accommodation with care, respect the house rules, and be considerate of neighbours. The number of occupants may not exceed that stated in the booking. Subletting is not permitted. The guest is liable for any damages caused by themselves or accompanying persons.

5a. Pets (Dogs)
Dogs are warmly welcome. The guest must ensure that pets are well-behaved and do not cause damage or excessive dirt. Dogs are not allowed on beds or sofas. Guests must bring their own dog blanket or bed. An additional cleaning fee may apply. The host is not liable for damages or injuries caused by animals.

6. Return of the Accommodation
The accommodation must be returned on the agreed departure date, clean and in good order, including all inventory. The guest is liable for any damage or missing items.

6a. Final Cleaning
The final cleaning is payable by the guest and will be charged separately. The accommodation must be left broom-clean; dishes must be washed and rubbish disposed of. In case of excessive dirt, an additional cleaning fee may be charged.

7. Cancellation Policy
Cancellations must be communicated as early as possible. The following conditions apply:
- Up to 60 days before arrival: free of charge
- 59 to 30 days before arrival: 50% of the rental price
- 29 to 0 days before arrival: 100% of the rental price
The guest may propose a replacement tenant who must be solvent and acceptable to the host. In case of early departure, the full rental price remains payable.

8. Force Majeure
If the stay cannot take place or can only partially take place due to force majeure (natural disasters, official measures, infrastructure failures, etc.), the host will endeavour to find an appropriate solution or refund the corresponding amount. Further claims are excluded.

9. Liability
The host is responsible for the proper provision of the accommodation as booked. The guest is liable for any damage caused by themselves or third parties. The host’s liability for material damages is limited to twice the rental price, except in cases of gross negligence or intent.

9a. Digital Keys and Access
The personal Nuki PIN will be sent approximately five days before arrival by e-mail and must be kept confidential. Disclosure to third parties is not permitted. In case of misuse or loss, the guest is liable for any resulting damage.

10. Digital Tickets / QR Codes
Any digital tickets (e.g. Vereina car transport) are provided electronically and are personal. The QR code must be shown at check-in and may not be copied or shared.

11. Data Protection
Personal data is processed exclusively for managing bookings, accommodation administration, guest app access, and digital key provision. Data is shared with third parties only when necessary for contract fulfilment (e.g. guest card, RhB). More information: www.chasafelix.com/en/privacy.

12. Jurisdiction and Applicable Law
Swiss law applies exclusively. Place of jurisdiction: Scuol.

Updated: October 2025 · CHASA FELIX Scuol